AP Govt to seek public feedback through IVRS for enhanced governance

By The Capital

On 01 Dec 2024 16:48:32

AP Govt to seek public feedback through IVRS for enhanced governance

In a bid to improve governance and deliver quality services, the Andhra Pradesh government has decided to conduct a public opinion poll using the Interactive Voice Response System (IVRS).

In a bid to improve governance and deliver quality services, the Andhra Pradesh government has decided to conduct a public opinion poll using the Interactive Voice Response System (IVRS). This initiative aims to directly involve citizens in assessing the implementation of government schemes and programs, enabling the administration to make informed decisions based on public feedback.

The government will make computer-based phone calls to beneficiaries of key welfare schemes such as door-to-door pensions and the Deepam scheme, which provides free gas cylinders. Beneficiaries will be asked questions about the quality of services, ease of access, and any difficulties they face. Feedback will guide adjustments and enhancements to these schemes.

Public opinion on policies, services In addition to welfare schemes, the government will also gather public opinions on new policies like the free sand policy and the liquor sales policy. The IVRS system will extend its reach to assess the performance of civil services, including departments such as revenue, municipal services, and electricity. If public dissatisfaction is identified, the government will analyze the underlying reasons and take corrective measures to ensure better service delivery. Chief Minister N. Chandrababu Naidu emphasized that government operations should reflect public opinion, stating, "What the people say is final."

Leveraging technology for better governance This approach follows successful instances where the IVRS system was used effectively, including candidate selection during elections and informing the public about assistance during the Vijayawada floods. The government now plans to use this method extensively across all schemes and services.

Urging public participation, Chief Minister Naidu said, "The one or two minutes spent by citizens on these calls will help us deliver the best governance and quality services." He called upon the people to actively contribute to shaping a more transparent and accountable administration.

Tags ap IVRS

Supreme Court Rejects Nandigam Suresh’s Bail Plea in Mariamma Murder Case

Latest Posts

AP Government Introduces New Guidelines for Building Permits

05 Feb 2025

The Andhra Pradesh government has released new guidelines for building permits under the Self-Certification Scheme. According to the updated regulations,...